Returns & Exchanges

We want you to love your Timex timepiece, but if you are not completely satisfied, we offer a 30-day return policy for products purchased directly on our website. All returned items must be in their original, unworn condition with all packaging and tags intact.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once your request is authorized, download and print the prepaid UPS shipping label provided through our portal.

3

Package Your Item

Place the watch in its original presentation box and secure it inside a sturdy shipping carton to prevent damage during transit.

4

Drop Off and Refund

Drop off your package at any authorized UPS location; your refund will be processed to the original payment method within 7-10 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing