Frequently Asked Questions

Everything you need to know about your Timex timepiece.

How long does shipping typically take?

Standard shipping within the US typically takes 3 to 7 business days. We also offer expedited and overnight shipping options for those who need their watches sooner.

What is your return policy?

We offer a 30-day return policy for all unworn watches in their original packaging. Please ensure the protective film on the crystal remains intact to qualify for a full refund.

Do Timex watches come with a warranty?

Yes, all Timex watches are covered by a one-year limited manufacturer's warranty against defects in materials and workmanship from the date of purchase.

Are your watches water-resistant?

Most Timex watches are water-resistant to at least 30 meters. Please check the case back of your specific model for the exact depth rating and avoid pressing buttons while submerged.

How do I change the battery in my watch?

While some users prefer to do it themselves, we recommend visiting a local jeweler or an authorized service center to ensure the water-resistant seal is properly maintained.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.